Shipping Policy

LumaClip - Shipping Policy

Last Updated: 9/1/24

Thank you for shopping with LumaClip. This Shipping Policy outlines important information regarding the shipping and delivery of your order. By placing an order with us, you agree to the terms described below.

Order Processing Time

All orders are processed within [X] business days, excluding weekends and holidays.
You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
If we are experiencing a high volume of orders, processing times may be delayed. We will notify you if this is the case.

Shipping Methods and Delivery Times We offer several shipping options at checkout:

Standard Shipping: Estimated delivery within [X] to [Y] business days.
Express Shipping: Estimated delivery within [X] to [Y] business days.
International Shipping: Delivery times vary depending on the destination and customs clearance.

Please note that the estimated delivery times are based on average delivery periods and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the size and weight of your order.
Free shipping may be available for orders over a certain amount, as advertised on our website.

International Shipping

We ship to many countries worldwide. However, certain restrictions may apply depending on your location.
International customers are responsible for any customs duties, taxes, or fees imposed by your country’s customs regulations. These additional costs are not included in our shipping rates and are paid by the customer upon delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier’s website to get real-time updates on your delivery status.

Lost or Stolen Packages

LumaClip is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
If you have not received your package but it shows as delivered, please check with your local post office or neighbors first. If you still cannot locate it, contact our customer support team at [email] for further assistance.

Shipping Delays

While we do our best to ensure timely delivery, shipping delays can occasionally occur due to unforeseen circumstances such as weather, carrier delays, or customs processing for international orders. LumaClip is not responsible for delays caused by the shipping carrier or customs.

Incorrect Shipping Information

It is your responsibility to ensure that the shipping address and information provided are accurate and complete.
LumaClip is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply to re-ship the order.

Undeliverable Packages

If your package is returned to us as undeliverable due to an incorrect address, refusal, or failure to collect the package, we will contact you to arrange re-shipment.
Additional shipping fees may apply for re-delivery.

Damaged or Defective Items If your product arrives damaged or defective, please contact us within [X] days of receiving your order. We will arrange for a replacement or refund, depending on the situation. Please retain all original packaging and provide photos of the damage when contacting customer service.

Contact Us If you have any questions about our Shipping Policy, or need help with your order, please contact our customer support team:

Email: support@lumaclip.com
Address:87 North Maple St. Eastlake, OH 4409